Hyundai L&C Europe GmbH, Düsseldorfer Str.13, 65760 Eschborn, Tel: +49 6196 5869 020
Hanex® Solid Surfaces Transferable 10 Year Warranty
Hanwha L&C Europe GmbH expressly warrants that it will repair or replace Hanex Solid Surface, free of charge, if it fails due to any manufacturing defect during the first 10 years after initial installation.
If it is determined by Hyundai L&C Europe GmbH or its authorised warranty service agent that a defect in the material is identified within the 10 year period, Hyundai L&C Europe GmbH will, at its sole option, repair or replace the defective Hanex sheets in accordance with the following warranty provisions and exclusions.
Hyundai L&C Europe GmbH (hereunder “Hyundai”) warrants to the purchaser that its product Hanex® solid surfaces, when fabricated and installed by Certified Hanex® solid surfaces Fabricator/Installer, shall be free from defect. Under this Transferable 10-year warranty, Hyundai’s authorised agents must be permitted sufficient time and opportunity to inspect the Product(s), evaluate and respond to any claim. All decisions regarding the existence of manufacturing defects affecting this warranty shall be made by Hyundai and shall be final and binding on all parties
.The 10-Year Limited Warranty only applies to Hanex® solid surfaces, which is stored, handled, fabricated, and installed in the manner recommended by the Hanex® Solid Surfaces Fabrication Guide. Damage due to improper fabrication or installation is the responsibility of the fabricator / installer.
Minor variances and differences in colour, pattern – usual in the sector or technically unavoidable – shall not be regarded as a shortcoming. Only a specific product range of Hanex is suitable for outdoor application. This warranty is expressly limited to the Hyundai L&C Europe GmbH approved range of products.
Hyundai L&C’s obligation is limited solely to the repair or replacement of sheets however it may at its discretion replace the portion of the installation that is affected by a product defect which will include the Hanes sheets ,reasonable labour involved to remove and replace the original installation or product. Any replacement must be agreed in advance with Hyundai L*C Europe GmbH. In such cases where a repair or replacement is selected, and exact colour match cannot be guaranteed.
Hanex® Solid Surfaces Transferable 10-year Limited Warranty Does Not Cover:
- Products and / or Materials that have not been paid in full.
- Failure to comply with Hanwha’s recommended storage, handling, fabrication and installation and care & maintenance guidelines.
- Damage caused by accidents, abuse, and/or misuse.
- Damage caused by natural or environmental disasters or through vandalism or war related influences. Act of Mother Nature.
- Improper workmanship of Fabrication and/or Installation.
- Exposure to Extreme Heat; a Trivet is always recommend for the use of your Hanex® solid surfaces.
- Installed Hanex® solid surfaces that is removed from their original place of installation or alteration/repair performed on product by oneother than Certified Hanex® solid surface Fabricator/Installer.
- Product(s) installed in any outdoor application without the required authorisation of Hyundai L&C Europe GmbH.
- Colour Variation from Samples.
- Failure caused by inadequate support or structural movement.
- Exposure to harsh or corrosive chemicals and cleaners.
- Excessive weight placed on Hanex® solid surfaces.
- Appearance of edges, joints or seams due to improper fabrication/installation. Appearance of grout and/or caulk is not covered under warranty.
- Supplemental repairs including, but not limited to, plumbing modifications, electrical, tile, cabinetry, flooring, backsplashes etc that may be necessary to repair or replace the Hanex® solid surface under this warranty.
- Minor conditions such as scratches, stains, water spots, and burns, which may be corrected by Hanex® care & maintenance instructions/guidelines.
- No other warranties express or implied, are made, including merchantability or fitness for a particular purpose. Except as provided herein, Hanwha is not liable for any loss of direct, incidental, or consequential damages as a result of the inability to use Hanex®.